Privacy policy

<p>At Unfuck Your Taxes, we're serious about fixing fucked tax situations. We're also serious about protecting your privacy. This policy explains what information we collect, why we collect it, and what we do with it.</p><h2>1. Information We Collect</h2><h3>Information You Provide</h3><p>When you submit our contact form, we collect:</p><ul><li><strong>Name:</strong> So we know what to call you</li><li><strong>Email address:</strong> So we can actually respond</li><li><strong>Phone number:</strong> So we can reach you about time-sensitive notices</li><li><strong>Problem description:</strong> So we know what's fucked</li></ul><h3>Automatically Collected Information</h3><p>Like every other website on the internet, we collect:</p><ul><li><strong>IP address:</strong> For security and analytics</li><li><strong>Browser and device information:</strong> To make sure our site works on yours</li><li><strong>Page views and interactions:</strong> To understand what people actually do on our site</li><li><strong>Referral source:</strong> How you found us (Google, ads, word of mouth, etc.)</li><li><strong>UTM parameters:</strong> Marketing campaign tracking codes in the URL</li></ul><h2>2. How We Use Your Information</h2><p>We use the information you provide to:</p><ul><li><strong>Respond to your inquiry:</strong> The whole point of the form</li><li><strong>Evaluate your situation:</strong> So we can give you an accurate assessment</li><li><strong>Send you a proposal:</strong> With pricing and timeline</li><li><strong>Provide our services:</strong> If you hire us to unfuck your taxes</li><li><strong>Improve our marketing:</strong> Understanding what messages and channels work</li><li><strong>Communicate about our services:</strong> Relevant updates, not spam</li></ul><p>We do not pull IRS transcripts, contact the IRS, or access any tax account on your behalf until you have signed the appropriate authorization (IRS Form 2848 or 8821).</p><h2>3. Cookies and Tracking</h2><h3>Meta Pixel</h3><p>We use the Meta Pixel (formerly Facebook Pixel) to track conversions from our advertising campaigns, build audiences for retargeting ads, and optimize ad delivery to people most likely to need our services.</p><p>The Meta Pixel collects information about your visit and may share it with Meta (Facebook). You can opt out of personalized ads in your Facebook settings.</p><h3>Session Storage</h3><p>We use browser session storage to temporarily save UTM parameters and referral information during your visit. This data is cleared when you close your browser.</p><h2>4. How We Share Your Information</h2><h3>Service Providers</h3><ul><li><strong>Cloudflare:</strong> Hosting, security, and content delivery</li><li><strong>Meta (Facebook):</strong> Advertising and analytics via Meta Pixel</li><li><strong>Email service:</strong> To send you responses and communications</li></ul><h3>Legal Requirements</h3><p>We may disclose your information if required by law, subpoena, or other legal process.</p><h3>Business Transfers</h3><p>If we sell or merge our business, your information may be transferred to the new owner.</p><h3>We Do NOT:</h3><ul><li>Sell your personal information to third parties</li><li>Share your info with random marketing partners</li><li>Spam you with unrelated offers</li></ul><h2>5. Data Security</h2><p>We protect your information using industry-standard security measures: SSL/TLS encryption for data in transit, secure database storage, access controls and authentication, and regular security updates.</p><p>No system is 100% secure, but we take reasonable precautions to protect your data.</p><h2>6. Your Rights</h2><p>You have the right to:</p><ul><li><strong>Access your data:</strong> Request a copy of what we have</li><li><strong>Correct your data:</strong> Update inaccurate information</li><li><strong>Delete your data:</strong> Request removal from our systems</li><li><strong>Opt out of marketing:</strong> Unsubscribe from emails (link in every email)</li><li><strong>Object to processing:</strong> In certain circumstances</li></ul><p>To exercise these rights, email us at: <strong>privacy@unfuckyourtaxes.com</strong></p><h2>7. Data Retention</h2><p>We keep your information for as long as necessary to provide services you requested, comply with legal obligations, and resolve disputes and enforce agreements.</p><p>Typically, we retain lead information for 2 years. Tax records and workpapers for active and former clients are retained longer where professional or legal obligations require it.</p><h2>8. Third-Party Links</h2><p>Our website may contain links to other sites. We're not responsible for their privacy practices. Read their policies before sharing your information.</p><h2>9. Children's Privacy</h2><p>Our services are not directed at children under 18. We do not knowingly collect information from minors. If you're a parent and believe we've collected your child's information, contact us immediately.</p><h2>10. International Users</h2><p>We're based in the United States. By using our services, you consent to the transfer and processing of your information in the U.S., which may have different data protection laws than your country.</p><h2>11. California Privacy Rights (CCPA)</h2><p>If you're a California resident, you have additional rights under the CCPA: the right to know what personal information we collect and how we use it, the right to delete your personal information, the right to opt out of the sale of personal information (we don't sell your info), and the right to non-discrimination for exercising your rights.</p><h2>12. Changes to This Policy</h2><p>We may update this policy from time to time. We'll post the new version here and update the "Last updated" date. Continued use of our services after changes means you accept the updated policy.</p><h2>13. Contact Us</h2><p>Questions about this privacy policy? Contact us:</p><ul><li><strong>Email:</strong> privacy@unfuckyourtaxes.com</li><li><strong>Website:</strong> unfuckyourtaxes.com</li></ul><p><strong>TL;DR:</strong> We collect your info when you submit the form. We use it to respond to you and improve our service. We use Meta Pixel for ads. We don't sell your data. You can request deletion anytime. We take security seriously but aren't perfect. Questions? Email us.</p>